Return Policy

Service Nature

Handmadeflameau provides professional IT consulting and audit services. These services are custom-tailored to each client's specific needs and involve professional expertise, analysis, and deliverables that are created specifically for each engagement.

Return Period

Due to the professional service nature of our offerings, standard product return periods do not apply. However, clients may cancel service agreements within the timeframe specified in their individual service agreement.

• Cancellation before service commencement: Full refund may be available as specified in the service agreement
• Cancellation after service commencement: Refund eligibility depends on work completed and terms outlined in the service agreement
• Deliverable review period: Clients typically have a specified period (as outlined in service agreements) to review and request revisions to deliverables

The specific return and cancellation periods are detailed in each client's written service agreement, which takes precedence over this general policy.

Return Conditions

Returns, cancellations, or refunds are subject to the following conditions:

• Written notice: Requests must be submitted in writing via email or through our official communication channels
• Timing: Requests must be made within the timeframe specified in your service agreement
• Reason: A clear explanation of the reason for the return or cancellation request
• Deliverable status: Whether deliverables have been received and if so, their current status
• Payment status: Completion of all outstanding payment obligations, if applicable
• Contract terms: Compliance with any specific terms outlined in your service agreement

All return and refund requests will be reviewed on a case-by-case basis in accordance with the terms of your specific service agreement and applicable law.

Return Shipping Costs

As we primarily provide professional services rather than physical products, shipping costs typically do not apply to our service agreements.

• Service deliverables: Most deliverables are provided electronically, eliminating shipping concerns
• Physical materials: If physical materials are provided as part of a service engagement, return shipping costs (if applicable) will be outlined in the specific service agreement
• Client responsibility: Any costs associated with returning physical materials, if required, are typically the responsibility of the client unless otherwise specified in the service agreement
• Cancellation fees: Cancellation fees, if any, are separate from shipping costs and are detailed in individual service agreements

Please refer to your specific service agreement for details about any applicable shipping or handling charges.

Return Process

If you need to cancel a service or request a refund, please follow these steps:

1. Contact us: Reach out to us via email at support-centerY3mxs9K1m or call +13045582251 to initiate the process
2. Provide information: Submit a written request including your name, service agreement details, order number (if applicable), and reason for cancellation or refund
3. Review period: Allow us up to 10 business days to review your request and respond
4. Documentation: Provide any requested documentation or information needed to process your request
5. Resolution: We will work with you to resolve the matter in accordance with your service agreement terms
6. Confirmation: Upon approval, you will receive written confirmation and details about any applicable refund process

Refund processing times vary depending on the payment method used and may take up to 14-30 business days to appear in your account after approval.

Non-Returnable Items

The following items and services are generally non-returnable and non-refundable:

• Completed services: Services that have been fully completed and deliverables have been accepted by the client
• Custom deliverables: Reports, documentation, and other deliverables specifically created for your engagement
• Consultation time: Professional consulting time that has already been provided and billed
• Expired cancellation periods: Requests made after the cancellation period specified in the service agreement
• Third-party costs: Fees paid to third parties on your behalf (if any) that cannot be recovered
• Non-compliance: Situations where the client has not complied with the terms of the service agreement

Exceptions may be made in exceptional circumstances as determined on a case-by-case basis and in accordance with your service agreement and applicable law.

General Legal Requirements

This Return Policy is designed to comply with applicable consumer protection laws and regulations. Your rights may vary depending on your jurisdiction:

• Consumer rights: You may have additional rights under local consumer protection laws that cannot be waived
• Statutory rights: This policy does not affect your statutory rights as a consumer
• Jurisdiction-specific terms: Terms may vary to comply with specific legal requirements in your jurisdiction
• Professional services: Some jurisdictions have specific rules regarding returns and refunds for professional services

In the event of any conflict between this Return Policy and applicable law, the applicable law shall take precedence. If any provision of this policy is found to be unenforceable, the remaining provisions shall remain in effect.

Order Cancellation Policy

Clients may cancel service orders under the following circumstances:

• Before service commencement: Orders may typically be cancelled before services begin, subject to the terms of the service agreement
• Within cooling-off period: If applicable in your jurisdiction, you may have a statutory cooling-off period to cancel
• Mutual agreement: Cancellation may be agreed upon mutually between the client and Handmadeflameau
• Breach of agreement: Cancellation rights may apply if either party breaches the terms of the service agreement

Cancellation may be subject to fees or charges as specified in your service agreement:

• No fees: Typically no fees apply for cancellations before service commencement
• Work completed: Charges may apply for work already completed up to the cancellation date
• Administrative fees: Small administrative fees may apply in some cases as specified in agreements

To cancel an order, please contact us as soon as possible using the contact information provided below and follow the return process outlined above.

Refund Procedure

When a refund is approved, the following procedure applies:

1. Approval notification: You will receive written confirmation that your refund request has been approved
2. Processing initiation: We will initiate the refund process within 5-10 business days of approval
3. Payment method: Refunds will be issued to the original payment method used for the transaction, when possible
4. Alternative methods: If the original payment method is unavailable, we will work with you to determine an alternative refund method
5. Processing time: Refund processing times vary by payment method:
   • Credit/debit cards: 7-14 business days
   • Bank transfers: 10-30 business days
   • Other methods: Processing time as specified by the payment provider
6. Confirmation: You will receive confirmation once the refund has been processed

Partial refunds may be issued in cases where services have been partially completed, with the amount calculated based on work completed and agreement terms.

If you have questions about a refund or if a refund has not appeared in your account within the expected timeframe, please contact us immediately.

Refund Policy

Due to the customized and professional nature of our IT consulting and audit services, refunds are generally not available once services have commenced. Services are provided based on written agreements that specify scope, deliverables, and payment terms.

In exceptional circumstances, such as cancellation before service commencement or failure to deliver agreed-upon services, we will review refund requests on a case-by-case basis in accordance with the terms of the specific service agreement.

Service Modifications

If you need to modify the scope of services after an agreement has been established, please contact us as soon as possible. We will work with you to adjust the service agreement, which may result in changes to pricing and timeline.

Deliverables

Reports, documentation, and other deliverables provided as part of our services are specifically created for each engagement. Once delivered, these materials become the property of the client per the service agreement terms, and standard return policies do not apply to intellectual property and professional services.

Cancellation

Clients may cancel service agreements before work commences, subject to any cancellation terms specified in the written service agreement. Cancellation after services have begun may be subject to charges for work completed to date.

Disputes

If you have concerns about services received, please contact us promptly. We are committed to resolving any issues and ensuring client satisfaction with our IT consulting and audit services.

Contact Information

For questions about this Return Policy, to initiate a return or cancellation, or to discuss service-related concerns, please contact us:

• Email: support-centerY3mxs9K1m
• Phone: +13045582251

We aim to respond to all inquiries within 2-3 business days. For urgent matters, please call during business hours.

Our support team is available to assist you with any questions about returns, cancellations, refunds, or other service-related matters.